Netlify

Account Manager - Enterprise

Company Overview

With over 2 million developers worldwide, Netlify is leading the transition to modern Jamstack-based web development. By uniting the ecosystem of developer tools and technologies, Netlify makes it easier than ever to build, deploy, and scale web applications

We are excited to announce our most recent Series D fundraise of $105M led by Bessemer Venture Partners, with participation from our existing investors Andreessen Horowitz, BOND, EQT Ventures, Kleiner Perkins, Mango Capital and Menlo Ventures with an overall $2B valuation.

Though our team is growing fast, we’ve managed to stay tight-knit while welcoming newcomers to the fold. We hail from around the globe with diverse backgrounds, we’re ~40% woman or non-binary, and are composed of 29 different nationalities.

We aim to create a company culture of empowerment where the best idea can come from anywhere, as we believe that empowered and engaged team members do the best work. We strive to be thoughtful, caring, and collaborative in our work within and across teams. We’ll be giving you the tools you need to succeed and looking to you for suggestions for improvement—not just in your daily job, but in many other aspects of building a company.

About the Opportunity:

Netlify Account Managers are responsible for the overall health, retention and growth of our customers.  They partner closely with key customer stakeholders (often web development and developer operations teams) and the broader Netlify org - including Sales, Solutions Engineering, Product and Support.

As an Account Manager for our Enterprise customers, part of your role will be to increase account revenue through deep customer engagement, exploration of new use cases, and expanding to new teams within the account. You will work cross-functionally internally to provide guidance to customers on how to best leverage Netlify to drive business and technical objectives  - and will be the primary owner for the post-sales portion of the customer journey.

What you'll work on:

  • Be a trusted business advisor to customers’ teams for all things Netlify, including Engineering Leadership, Web Developers, Developer Operations, Finance, Legal, and Procurement.
  • Develop and execute long-term account strategies across our Enterprise customers to grow Netlify usage and delight customers.
  • Manage contract renewals and lead commercial negotiations for expansions (including upsells, license expansions, and expanding to new teams within an account)
  • Accurately forecast and deliver consistently against monthly, quarterly, and annual revenue goals
  • Drive customer feedback into our Product org to help prioritize the road map for our best customers’ needs.

What You'll Bring:

  • 5-7+ years of experience in a Sales, Consulting, or Business Development in a technical environment (e.g. working with developers and their supporting teams)
  • Strong desire to learn about Netlify’s platform and modern web development technologies
  • Ability to exceed customer expectations through responsiveness and insightful handling of day to day customer challenges.
  • Excitement to work with innovative businesses on modern web strategies - we’re helping the internet evolve and you’ll be a core part of our mission!
  • High level of situational- and business-judgement and proven ability to navigate hyper growth markets.
  • Our customers are often Software Engineering Leaders, Product Managers, Front-end Developers, and line-of-business owners. You must love taking a consultative approach with many different personas.

Within 1 month, you'll:

  • Focus on learning more about Netlify’s company, products, landscape, and competition
  • Articulate the value of Netlify to our customers across several use cases and industries
  • Develop relationships with cross-functional partners to understand our clients and product roadmaps

Within 3 months, you'll:

  • Begin meeting your customers to kick off long-term relationships
  • Understand your book of business and begin planning your strategic engagements
  • Deepen your knowledge of client nuances, business and technical, to provide direct customer value early and often

Within 6 months, you'll:

  • Develop mastery over the Netlify platform and be able to articulate our value to all use cases
  • Build deep, consultative relationships with your customers and quarterback initiatives for customer growth and success
  • Begin establishing team-wide strategic playbooks and best practices for working with our top client businesses

About Netlify

Of everything we've ever built at Netlify, we are most proud of our team.

We believe that empowered and engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. As a distributed-first organization we want to make sure wherever our team is we find inventive ways to collaborate, debate, and learn from each other.

To learn a bit more about our team and who we are, make sure to visit our about page.

Applying

Not sure you meet 100% of our qualifications? Please apply anyway!

When applying please include: A resume or short listing of your job history & skills. (A link to a LinkedIn profile would be fine). A cover letter explaining why you would enjoy working in this role and why you’d like to work at Netlify would be great, though not required & will not impact your application. When we receive your application we’ll get back to you about the next steps.

Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. We believe that the unique contributions of all Netlifolks is the driver of our success. We are all responsible for bringing on people from all walks of life. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know


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