Bevy

CMX Community Engagement Associate (Contract)

About Bevy: 100% Remote Organization

Bevy is an early stage Startup with a mission to help brands build, grow and scale their virtual and in-person communities. Founded in April 2017 by the core team behind Startup Grind, Bevy is an Enterprise-grade SaaS platform used by companies that include Adobe, Amazon, Asana, Atlassian, Ebay, Epic Games, IDEO, Intuit, MongoDB, Red Bull, Roblox, Salesforce, SAP, Slack and many more. In April 2019, Bevy acquired CMX which is the world’s largest network of community professionals. CMX offers world-class training, events and research for the community industry. In March 2021, we raised a $40M series C investment. For this funding round, we’ve built a coalition of investors that reflect the communities that we live in every day.

CMX is the hub for the community industry, bringing together thousands of community professionals from around the world through events and digital spaces. Since 2014, CMX’s mission has been to advance the community industry and help community professionals thrive. At CMX, community professionals will find a breadth of content and community spaces to get support on anything they need along their community building journey, in-depth digital training programs and certifications, and industry research and reports. Together we’re working to help businesses build thriving communities that have massive impact for their members and their bottom line.

The Role:

This is a full-time (40 hours per week) contract position. We anticipate the length of the contract for this position to be 12 months.

Your focus will be on making our CMX and Bevy community programs as meaningfully engaged as possible, supporting members with their questions, facilitating engagement programs, improving engagement processes, and ensuring that we are building a welcoming, diverse, equitable, and inclusive community.

Success is measured by a combination of quantitative insights tracked with data, and qualitative insights collected through our community health surveys and interviews.

Responsibilities:

  • Community engagement: Building and facilitating relationships with community members, engaging daily within the CMX Community to increase activity. This is conducted through Slack, Facebook, and the Bevy Platform.
  • Member support: Answering team emails, and redirecting correspondence to relevant team members, and triaging the CMX inbox.
  • Reporting: Tracking and reporting community activity using internal and external dashboards. Identifying successful metrics and analytical trends.
  • Strategic Support: Assisting in the development of engagement strategy to define, discover, and re-engage inactive members. Assists with the roadmap outline for CMX community growth and adaptation.
  • Community Online Moderation: Working alongside volunteer moderators answering questions, resolving conflicts, and reviewing spam. Ensuring that the CMX guidelines and values are being met to keep the CMX community safe and inclusive.
  • Campaign Engagement: Design and assist on branding and email campaigns to activate and engage members of the community through our platforms and social media. Reaching out to passive members to assist with increasing monthly active members and usage.
  • Member Research: Collect data to create congruent and corresponding processes based on community feedback through polls, surveys, one-on-one interviews, and focus groups.
  • Onboarding Support: Help to improve onboarding experience by increasing activation rate amongst new members.

What we’re looking for:

  • You have 1-3 years of proven experience in a community management role
  • Experience with community engagement, facilitation, and planning
  • Experience with email triage, social media moderation, and administrative tasks within the community space
  • Communication: Communication skills and your written English are excellent, and you have a natural ability to motivate people to engage
  • Social Awareness: You are passionate and deeply curious about the community industry, and have an excellent understanding of the challenges that community professionals face
  • Emotional Intelligence: You bring your unique personal voice and passion into your work. You’re passionate about what makes online communities stick, you’re social online and a long standing and influential member of at least one online community
  • Empathy-centered: You care deeply about ensuring the communities you build are welcoming, diverse, equitable, and inclusive. You bring positive, empathetic, and level-headed energy to the communities you manage that energizes members, and can thoughtfully manage conflict when it arises
  • Proactive Contributor: You are a talented relationship builder, successful in developing strong ties among members and between members and the CMX and Bevy team
  • Creative: You’re creative and are comfortable experimenting with new formats for connecting members with each other

We welcome candidates from traditionally underrepresented groups to apply. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

Our Team

We are a small but powerful team, dedicated to achieving our mission to bring more community to the world through virtual events. Many of us have worked in community positions before and understand the struggles and peaks that come with the role. Our team communicates candidly, giving feedback early and often. We set ambitious goals, and do what it takes to achieve them, while making sure that we take care of our own personal health and mental wellbeing. We’ll want you to be ready to take on a lot of responsibility with guidance and mentorship along the way. We work to create a diverse, equitable and inclusive environment. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our team and a better product for our customers and the communities we serve.



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