Kraken

Community Engagement Specialist

About Kraken


Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet.


We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.


Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.


Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!


About the Role


Our ideal candidate is motivated to provide excellent client support, experienced in interacting with clients on various social media platforms, enjoys getting to the root of issues reported by clients and able to escalate these issues across multiple departments effectively. You should be stress-resistant and able to perform under pressure. Above all, you are passionate about Kraken’s mission to accelerate the adoption of cryptocurrency and you have a broad knowledge about cryptocurrencies and the industry at large. If our words have struck the right chord with you and you are up for another challenging yet exciting career opportunity, we would like to meet you! Help us continue to define and lead the industry.


Depending on the particular support situation, there will at times be work needed outside of the core working hours for this position, including mornings, evenings and weekends. You need to work with a large geographically dispersed team consisting of people possessing a broad understanding of and comfort with technology.

Responsibilities

  • You will provide support and assist clients on various social media platforms (Facebook, Twitter, Reddit and others)
  • You will support clients in relation to high touch escalations and platform incidents

Requirements

  • At least 3 years of relevant experience in financial services, technology and/or customer support
  • At least 2 years of relevant experience working with social media management platforms, like Sprout Social
  • You are a highly motivated, dedicated teammate with creative ideas to encourage customer loyalty and adoption
  • You have strong interpersonal skills and experience building strong internal and external relationships
  • You have the energy and patience to work in a dynamic environment and rapidly growing industry
  • You are passionate about cryptocurrencies and motivated to accelerate global crypto adoption
  • Excellent communication skills
  • Team-player who can also work independently

Location Tagging: #EU #US #APAC #CANADA #LI-Remote


We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background.


As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.


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