Customer Success Contractor

Our Growth Mindset (The Mission):

Think back on your time in school and a project or experience that got you fired up, curious, and motivated to try your best.  Can you remember one? If you’re like us, there are some projects we remember decades later -- those times when we were so engaged in what we were doing that we couldn’t help but learn.

Seesaw is a learning platform that brings educators, students and families together to deepen student learning. Teachers design and facilitate powerful learning experiences, students create, reflect, collaborate and make their learning visible, and families actively support and celebrate student learning. Seesaw is used by millions of K-12 students in over half the schools in the U.S.

The Curriculum (Your Role):

We are looking for support for our Customer Success Managers with their day to day responsibilities! You will work closely with the Seesaw CSM Team to create a world class customer experience.

Your Classmates (The Team):

You’ll join the Seesaw Customer Success team. This role will be a combination of independent work and close contact with members of the SMB, Mid-Market and Enterprise teams.

Subject Matter (Your Responsibilities):

  • Provide coverage for CSM’s while they are out of the office
  • Send and process renewal quotes
  • Create customer facing material
  • Triage CSM’s inboxes
  • Work on special projects, as needed

Prerequisites (The Qualifications):

  • You will need to be available for 30-40 hours a week
  • Must be an organized, self-starter who is comfortable experimenting with new tools with little guidance.
  • Bonus points if you understand the educator audience and have experience creating assets that are effective, thoughtful, and supportive.

Don't let the confidence gap get in the way of applying! We'd love to hear from you.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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