Marketplace Community Manager

Are you intensely passionate about food and helping local restaurants thrive? Are you deeply ingrained in your local restaurant operator community? We are looking for highly motivated, passionate, and energetic leaders who will pioneer the adoption of ChowNow’s mission and products in their local community. You will get a chance to be at the forefront of building the first national fair-for-all marketplace which is good for restaurants, good for diners, and good for our community. If the above excites you, then please read on!

About Us:

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace.

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace and the kind of mission, that appeals to you, we’d love to talk.

Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:

You will report to the head of consumer marketing with oversight from our VP & GM of Marketplace.

As our NYC Marketplace Community Manager, you will be directly responsible for

  • Driving diner acquisition, activation and engagement in the local communities with the direct help of our restaurant  partners  
  • Building and leading initiatives to enable the diner acquisition flywheels bottom-up from the ground by driving excitement among the local restaurant operator community
  • Developing grass-roots programs, collateral, creative, messaging which authentically connects with the local community
  • Developing a local events strategy  to help engage the restaurant community
  • Collaborating with the market sales teams to help guide them on how best to connect with the community
  • Be the on-the-ground resource and partner for our local restaurants to help triage
  • Own OKRs and KPIs for diner acquisition & engagement for your local community
  • Significantly increasing ChowNow’s brand and product awareness among the local restaurant community
  • With a series of programs and campaigns, help drive excitement for ChowNow’s mission of helping local restaurants thrive
  • Building out our network of restaurant GM/operator community in your local community
  • If successful, we will look for you to further scale this program with a collection of part-time/full-time team members

You Should Apply If:

  • You have 7+ years of experience of working with restaurant owners, GMs etc.
  • You are extremely passionate about food and restaurants
  • You have experience leading strategic projects and demonstrating success via KPIs
  • You are a highly organized project planner.
  • You have a keen sense for what works, what scales, and what’s needed to drive successful marketing campaigns.
  • You develop deep, cross-functional relationships built on trust.
  • You have demonstrated success in campaign planning from research, to strategy, to execution.
  • You have an ability to work independently with minimal supervision and cannot stand gaps in process, even when you are the first notice.
  • You are highly analytical and have a knack for tracking and reporting marketing campaign results on a granular level.
  • You are results driven, have strong attention to detail, are organized and can manage multiple projects simultaneously.
  • You have an ability to work independently with minimal supervision and cannot stand gaps in process, even when you are the first notice.

About Our Benefits:

  • Competitive Salary
  • Ongoing training and growth opportunities.
  • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
  • A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
  • Rock solid medical, dental, and vision plans.
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 7  weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
  • 401(k) Matching
  • Employer-contributing student loan assistance program.
  • Commuter benefits (including Uber Pool).
  • Employee Stock Incentive Plan.
  • Pet insurance for your fur babies
  • Quarterly Industry Speakers Series.
  • Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
  • Enough freedom to spread your wings while still holding you accountable.
  • Fully stocked kitchen and cold brew on tap.

ChowNow takes the health and safety of our team seriously. Effective December 1, 2021, we will require all employees to have been vaccinated against COVID-19.  We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests accommodations will be considered.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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