Migrations Specialist

Location:  Remote — Anywhere (at least 5 hours overlap with EST standard business hours)

🎥 What are we doing at Uscreen?

Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business revolutionizing the way that video-based entrepreneurs & creators monetize their content.  We have grown from 30 to 120 employees over the last year — with the best yet to come!

Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices.  

11,000+ video creators build, market, and sell their content with Uscreen — and they generate tens-of-millions of dollars in revenue doing it!  See some of our awesome customers here.

🚀 What you’ll do

  • Work with new clients (creators, founders, & CEOs) to help them move their existing online video subscription businesses to the Uscreen platform
  • Instill confidence in, and educate clients on, the migrations process, technical capabilities and limitations
  • Partner with new Enterprise customers to provide hands-on support and advice on all aspects of the migrations process
  • Provide clients with migrations best practices
  • Thoroughly understand and communicate the end-user experience roadmap
  • Help clients develop existing end-user communications plans
  • Maintain and update an accurate log of activity in our CRM system
  • Help to manage the migrations schedule with the development team based on SLAs and internal guidelines
  • Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience

🔥 Do you have what it takes?

  • 2+ years in a customer-facing role, preferably in SaaS
  • Excellent communication, presentation, written and listening skills
  • Detail-oriented and obsessed with data
  • Ability to organize and prioritize time and tasks
  • Demonstrated interest in the SaaS, online video, and influencer industries
  • Growth mindset and a positive attitude
  • Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
  • Graduate of a four-year university or equivalent professional experience

🎁 You get bonus points if…

  • Experience working with Google Sheets or MS Excel
  • Experience working with Pipedrive, Planhat or similar CRM software
  • Experience with video or website hosting and application setup
  • Overall a kind and fun person 🙂

✔️Are you interested in applying?

  • Click the “Apply for this position” button
  • Fill out the short form
  • We will review the applications and email candidates who qualify to set up a first-round interview

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