Hopper

Product Manager, Growth

About The Role


We’re looking for a Product Manager to lead new product growth/product marketing projects on our Growth Team.


For context, Hopper is the most downloaded travel booking app in North America, with over 60M installs to date and $423M raised. We're going to do over $1B in sales this year and weathered COVID with triple-digit revenue growth thanks to our proprietary suite of data-driven fintech products.


Our team is focused on accelerating Hopper’s user growth, which until now has been primarily through high-volume paid advertising. Now, we’re looking to build new products in our app that will help us activate, retain and acquire new users at scale. We’ll be testing a wide range of new ideas, from redesigning the onboarding, to building gamification, flash sales, team buying, and experimental features like live streaming into the app.


Overall, our goal is to pair Hopper’s world-class travel marketplace with the growth and retention mechanisms inspired by mobile games, super-apps, and category-leading retailers.


In this role, you will:

  • Help rebuild the new user experience for Hopper users, from simple tests around onboarding to more experimental features
  • Build new products around live promotions, rewards and gamification to help activate and retain users
  • Manage a Product Growth roadmap for a set of features from inception through implementation and analysis: collect requirements, establish key performance metrics, craft the user experience, drive execution, and report on the impact
  • Collaborate closely with data science to dive deep into our data to understand our users
  • Work with business leaders to help shape business cases, including return-on-investment analyses for new product initiatives
  • Partner with design to ideate and wireframe new features that will be in the hands of millions of users across the globe
  • Pare down an ideal feature to the minimum viable product: identify what's essential for us to know if this is a good idea, what's not, and how we can limit cost and risk
  • Understand complex technical issues, discern impact, and be able to explain the situation to maximize clarity and drive resolution

An ideal candidate has:

  • 4+ years experience as a product manager, especially in categories like gaming, e-commerce, or on Growth projects in other sectors
  • Track record of building and launching innovative products that drove business growth
  • Strong creative skills - you can come up with and test experimental product features that go beyond iterative or obvious improvements to the product
  • Past success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly
  • Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists

Benefits

  • Competitive salary and stock options at a well-funded and proven startup with large ambitions
  • 100% employer-paid telemedicine, medical, dental, vision, disability and life insurance plans
  • Unlimited PTO
  • WeWork All Access Pass OR Work-from-home stipend
  • Access to a Retirement Savings Plan

Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has seen its valuation more than double since early 2020, reflecting the strength of our mobile-only marketplace and the value customers are deriving from our proprietary suite of fintech offerings.


Here are just a few stats that demonstrate our recent growth:


- Hopper’s valuation is now over $3.5B, reflecting the strength of its mobile-only marketplace and value customers are deriving from the company’s proprietary suite of fintech offerings.


- Based on its current run rate, Hopper is pacing towards 330% revenue growth compared to last year, and it has already surpassed its pre-pandemic revenue peak from Q1 2020 by over 100%.


- Hopper has over 60 million downloads, consistently ranks as one of the most downloaded travel apps, and now has a larger air travel market share in North America than it did before the pandemic (source: MIDT).


- The company is on track to surpass $1.5 billion in travel sales this year, with 40% coming from the hotel and car rental categories.


- Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent 50% of its revenue.


- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel fintech.

The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.


All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!


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